Privacy Policy
Last updated: January 2024
1. Who We Are
Cotswold Gold Exchange is a trading name of Oodles Precious Metals Ltd (Company No. 12930825), registered at PME, PO Box 1379, Cheltenham, GL50 9JX. We are committed to protecting your personal information and being transparent about how we use it.
2. What Information We Collect
We may collect the following personal information:
- Name and contact details (address, email, phone number)
- Identity verification documents (driving licence, passport) for transactions
- Information about items you bring to us for valuation
- Bank account details for payment purposes
- Communications you send to us
- Website usage data (cookies, analytics)
3. How We Use Your Information
We use your personal information to:
- Provide valuation and buying services
- Process payments for items purchased
- Comply with legal obligations (including HMRC anti-money laundering requirements)
- Respond to enquiries and customer service requests
- Send you information about our services if you have consented
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance — to carry out valuations and transactions
- Legal obligation — to comply with HMRC and anti-money laundering regulations
- Legitimate interests — to operate and improve our business
- Consent — for marketing communications
5. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- HMRC and regulatory authorities where legally required
- Our IT and technical service providers
- Payment processors for bank transfers
6. How Long We Keep Your Data
We retain transaction records for 6 years as required by HMRC. Contact and enquiry data is kept for up to 2 years unless you request deletion sooner.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
8. Cookies
Our website uses essential cookies to function correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page.
11. Contact Us
For any data protection queries, please contact us at:
info@cotswoldgoldexchange.co.uk
Oodles Precious Metals Ltd, PME, PO Box 1379, Cheltenham, GL50 9JX